Terms & Conditions



1. Parking

I require enough space to park the grooming van on the clients property. Please ensure there is space available or give details of any nearby parking that can be used. Depending on how far away I am parked, I may request that the owner bring the dog to the van and that any consultations take place here.


Quotes are subject to change up till the time of collection. If there is likely to be a change in price, you will be contacted for agreement.

3. Payment

Payment must be made when the dog is returned/collected. Accepted forms of payment are cash and direct bank transfer. I accept card payments with an additional 2% fee.

4. Appointment Times

I will arrive as close to the scheduled appointment time as possible; however, please allow 20 minutes for late arrival. Sometimes situations occur that will disrupt the daily schedule. This includes: traffic, weather, mechanical difficulties, or spending more time with an older, younger, or difficult dog. Where possible I will try to leave enough time between grooms to allow for uncontrollable circumstances. The dog’s safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond my control.

5.  Insurance

I have Public Liability insurance, the Certificate is available to see in the van.

6.  Confirmation

I will send you a confirmation email/text within one week of your appointment to ensure it is not forgotten.

7Right to Refuse

I have the right to refuse to groom any dog if it is overly fearful or aggressive and where I believe that continuing the appointment could bring harm to either the dog or myself. I also have the right to refuse any customer if they are aggressive or abusive.

8. Refunds

Refunds are not customary once the service has been performed, and you have made payment in evidence of your satisfaction with my work. If you are unsatisfied with the work upon return of the dog I can make any changes that you require.

9. Confidentiality

I hold personal details on file such as addresses and contact details. These are locked in a filing cabinet in my home unless you have an appointment that day in which case they are transferred to a safe in the van.

10. Toilet Breaks

Please ensure your dog has the opportunity to go to the toilet prior to the grooming session to minimise the possibility of accidents in the grooming van. Dogs will be given breaks if necessary.

11. Website Photos

Clippity Snip reserves the right to use any photos on the website, Facebook and other media. If you do not want me to use these photos please provide written confirmation.

12.  Corrections

When collecting your dog, please take the time to check them over, if you notice anything that you would like corrected then please let me know prior to payment.

13. Cancellations

I ask for at least 48 hours notice if you are unable to keep an appointment to allow time to fill the slot.

14.  Missed Appointments

Please be at home for your grooming appointment. If you are not there within 15 minutes of your appointment, it will be classed as a cancellation and you will be charged accordingly.

15. Multiple Missed Appointments/Cancellations

I understand that life happens and missed/cancelled appointments will occur. However, if you have missed or cancelled 2 consecutive appointments or 3 in any 12 month period, you will be required to pay in advance of all your next scheduled appointments.

16. Vaccinations

Although Clippity Snip takes precautions to minimise the spread of disease through a thorough cleaning process, owners take full responsibility for any transmitted infections or diseases their dogs may contract.

17. Parasites

1. Ticks – will be removed if found. There will a charge of £1 per tick.

2. Fleas – If you know your dog has fleas please notify me when booking an appointment, you will be required to have the last appointment of the day to allow me to clean the van throughly to avoid them spreading to other clients. I will use a specially formulated flea shampoo which will be charged for appropriately depending on the size of your dog and the level of infestation.

18. Muzzles

I avoid muzzling dogs, however in certain situations it may be deemed necessary for safety. If a dog is getting aggressive or fearful I will first try to calm them and go through the process slowly, however sometimes it is kinder to muzzle the dog to get the process done quicker and safer.

19. Elderly Dogs

Elderly dogs are not able to withstand a lengthy grooming process, for this reason, they will be given regular breaks as deemed necessary by myself or as requested by the owner. They will also be given a style for cleanliness and comfort, which will be discussed beforehand with the owner.

20. Aggressive Dogs

Owners must inform Clippity Snip in advance of their appointment if their dog has bitten any person or animal or shows any aggressive tendencies. Dogs will be assessed prior to grooming and muzzles may be used as deemed necessary by the groomer. I will do every thing in my power to keep the dogs calm during the groom, however things do still go wrong. If your dog bites while in my care, the owner agrees to be held responsible for any and all medical bills, loss of income as well as equipment or property damage.

21. Pregnant Dogs

Dogs which are heavily pregnant should not be groomed as any increase in stress could have detrimental effects. If your dog is within the first 6 weeks of a pregnancy Clippity Snip will offer a basic groom, this will involve a quick bath and clean up. If the dog shows any signs of stress I will contact you to ask if you want me to continue, if you decide to stop the groom you will only be charged for the work completed. Owners take on full responsibility for any adverse effects.

22. Heavy Matting

Where possible I will try to keep as much of the dogs coat as possible by de-matting the fur, this will incur an additional charge of between £5 – £20. However there are some circumstances that this will not be possible as it can cause the dog pain and in these cases I will request permission to clip the entire dog short and ‘start over’ with a new healthy coat. You will then be requested to book regular appointments to keep the dog’s coat in good condition, or I can offer advice on grooming at home, and supply suitable products.


Dog Grooming and the Animal Welfare Act

The Five Welfare Needs of the Animal Welfare Act

The Animal Welfare Act was passed in 2006 and represents the most significant change to animal welfare law in nearly a century. Under this Act owners have a legal duty to meet the five welfare needs of their pets and whilst in our care we as Dog Groomers also share the same responsibility. So, what are the ‘Five Needs’ and how do we make sure they are met?


You need to make sure your pet has a suitable place to live, providing an appropriate environment, shelter and resting area. If an animal does not have secure shelter from rain, wind or bad weather or has no bedding or the wrong kind of bedding, the person responsible for this animal is failing to comply with this need. Whilst in our care we will provide a safe, clean and secure environment with suitable ventilation.


You need to make sure your pet has the appropriate diet to maintain full health and vigour as well as the provision of fresh water at all times. If you provide an animal with food but it is not the correct food to provide for their needs you are failing to meet this need. You may also be failing to meet this need if you provide food which makes an animal obese. Whilst in our care we will ensure there is fresh water available.

This need points to the provision of sufficient space, proper facilities and allowing your pet to exhibit behaviours which are as close as possible to those it would exhibit in the wild. For example you need to ensure your pet has plenty of opportunity to rest undisturbed when needed and to play with other friendly dogs or people. They must get the exercise they need to be fit, active and stimulated and opportunity for toileting when required. We make sure dogs in our care have regular toilet breaks and space to exercise


You have a responsibility to make sure your pet has the company it needs, including the opportunity to spend time with other dogs and people or kept away from animals that they are fearful of or which can lead to aggression. You should ensure no pets are left alone for long periods of time or long enough for them to become distressed. At Clippity Snip we work on a one to one basis so your pet is never left alone or housed with other animals they are not familiar with.


You need to ensure that pain, disease or injury are prevented or that if they are not preventable, that any pain, disease or injury is quickly diagnosed and treated. If you are responsible for an animal and it is in pain and you chose to ignore it and fail to seek treatment you are neglecting the welfare of this animal and therefore breaking the law. At Clippity Snip we undertake a health check on each dog and practice safe handling of animals. We maintain a clean salon and ensure all equipment is PAT tested. We also keep a fully stocked first aid kit and have completed training in Animal First Aid

“All dog owners have a duty of care and are required by law to ensure the welfare needs of their animals are met”


For further advice and information or to make an appointment please email mark@clippitysnip.co.uk or call 07590 053758.


The Dog Grooming Products I Use

Are you interested to know what products I use?

As a Holistic Dog Groomer I am very careful about the products I use. It is vital that I have a range of products that can be selected according to the needs of each dog that I groom and I understand that you may want to know what is being used on your dog. Please read on for information on the carefully selected products and suppliers I have chosen to use at Clippity Snip.


Wildwash are my chosen supplier for the majority of the shampoos that I use. They are made in England and are all truly natural with no Paragons, Phthalates, Phosphates, Sulphates, Petrochemicals, Synthetic or Semi Synthetic Fragrances or PEG’s used. This means that are completely safe and are designed with the correct pH balanced to suit your pets’ sensitive skin.

WildWash Shampoo for Deep Cleaning and Deoderising – Natural pH balanced pet shampoo with super conditioning and anti-irritating Soybean Phospholipids and Neem; a natural flea deterrent, with its anti-inflammatory, antiviral, antifungal, antiseptic, antioxidant and anti-carcinogenic properties. Nutrient rich Sea Kelp nourishes and promotes hair growth whilst Aloe Vera helps soothe and calm. The added Peppermint, Rosemary and Lemongrass, are highly fragrant aromas, helping to deodorise, neutralise toxins and remove bacteria to improve scent and leave your pet thoroughly cleaned and smelling extremely fresh.

WiledWash Shampoo for Sensitive Coats, Puppies, Cats and Kittens  This shampoo is simple, mild and fragrance free for extra sensitive skin. Aloe Vera and Evening Primrose oil combine to gently cleanse, soften, rehydrate and protect.

WildWash Shampoo for Light Coloured Coats  Nutrient rich Sea Kelp nourishes and promotes hair growth whilst Aloe Vera helps to soothe. Added Chamomile, Lemon and Lime naturally lighten, remove dull and yellow tones and add luminosity and shine.

WildWash Shampoo for Dark or Greasy Coats – Mandarin, Sweet Orange and Fennel clarify greasy hair and skin, balance the natural pH level while helping to prevent excess shedding and hair loss. Leaves the coat full of vitality and shine.

WildWash Shampoo for Itchy or Dry Coats – Manuka, Lavender and Aloe Vera, gently cleanses without stripping healthy oils. These ingredients help replace moisture, which will help soothe red, sore or itchy skin. Works well on insect bites.

WildWash Conditioner – Natural pH balanced coat conditioner with anti-irritant, cuticle smoothing Soybean Phospholipids and Neem with its anti-inflammatory, antiviral, antifungal, antiseptic, antioxidant and anti-carcinogenic properties. Nutrient rich Sea Kelp nourishes and promotes hair growth whilst Aloe Vera helps to soothe and calm. Guar contains natural conditioning agents to prevent static and aid duing brushing. Shea Butter, Coconut and Rose Oil have emollient properties to hydrate the hair and skin. These ingredients help reduce loss of protein, regain hairs natural moisture, improve elasticity, prevent breakage and add texture, body and sheen.

WildWash Healing Paw Balm – WildWash Healing Paw Balm with Sweet Almond Oil, Frankincense and Kanuka is a super conditioning paw treatment that will help relieve your dogs’ cracked, dry and rough paws and protect them from everyday wear and tear. It is great for use in extreme weather conditions and affords protection against hot or cold pavements, ice and salt. This wonder product can also be used to moisturise nails, dry noses and treat calloused elbows and dry patches. WildWash Healing Paw Balm contains 100% natural, human grade ingredients and is completely safe for your pet to lick. Simply massage into the paw pads.

WildWash Perfume Fragrance No.1 – Fragrance No.1 with Ylang Ylang and Magnolia has a luscious sweet, lemony scent. Contains fresh and floral notes, which is light and revitalising. Contains only natural ingredients, so can be used daily.

WildWash Perfume Fragrance No.2 – Fragrance No.2 with Grapefruit, Bergamot and Ginger has a fresh, spicy, citrus scent which is warm and uplifting. As it contains only natural ingredients, this perfume can be used daily.


Tropiclean is now America’s best selling grooming shampoo. It’s now sold in 23 countries worldwide. These shampoos are made from 100% natural ingredients (70% of which are organic) and not only are they gentle on pets, they are great for the environment too. Each Tropiclean bottle fully bio-degrades in a landfill within 180 days!

Tropiclean Opti-Neem Shampoo – Opti-Neem Shampoo is deep cleaning and effective in reliving irritations due to flea and tick bites. Helps remove doggy odour. This high lathering shampoo cleans the dirtiest pets while creating a healthy, shiny coat.

Tropiclean Fresh Facial Scrub – This mild yet concentrated, lightly foaming facial cleanser soothes and balances. It has natural exfoliating activity and is slightly hydrating. This product is especially popular for white dogs such as Bichons and Poodles to help keep faces and paws dazzling white Refreshing blend of oatmeal and blueberry
Effectively cleanses whilst removing dirt, beard and tear stains
Gentle enough that it can be used on the face and will not sting the eyes- ‘tearless’ formula.

Tropiclean Ultimate Paw Treatment  Treat your pet to a respite of tranquillity and splendour. The brilliant combination of vanilla and milk thistle lulls your pet to a calm revitalizing paw treatment. Your pet will also be surrounded by moisturising bubbles accented with vitamin enriched bath oils. The Spa fragrance is an inspired blend of vanilla and warm linden. Spa Bubble Bath soothes their paws and leaves your pet feeling refreshed


Made With Only the Best ingredients, Madra Mór Mud Products are free of harsh detergents and drugs that can compromise your dog’s health in unforeseen ways. Their products enhance your dog’s health from the outside through skin absorption and are loaded with minerals and essential fatty acids. Feel comfortable and confident that you are rejuvenating your canine’s skin while gently cleansing with Madra Mór nutrient rich mud bath treatments.

Madra Mor Soothing Mud – Soothing Mud uses mineral rich clay with high concentrations of colloidal oatmeal and nourishing, healing ingredients such as organic aloe vera powder, Allantion, borage oil, rice bran oil, Vitamin E and Zinc. These time tested skin care ingredients promote healthy cell regeneration, ease irritation related to itchy and scratchy skin, and hydrate dry skin.

Madra Mor Mobility Mud – Mobility Mud, the perfect amount of peppermint & menthol for the skin to feel cool & refreshed! A stimulating, energizing mud bath treatment for healthy skin, a soft coat and relief from minor aches and pains. Invigorate your athletic, arthritic, or ageing family member! Like all Madra Mór dog skin products, Mobility Mud is made with fine, nutrient rich, hypo-allergenic clay and a line-up of powerful, nourishing ingredients, to form a creamy, mousse like texture: Aloe Vera Whole Leaf Dried Powder, Borage Oil (Omega Fatty Essential Acid), and Rice Bran Oil (Rich in Antioxidants) Vitamin E, Zinc and Allantion. Mother Nature’s best ingredients that cleanse, ex-foliate, feed to promote healthy cell regeneration.